Applications Support Engineer - Finance (JR101105)

Description

At Clarion, our people are at the absolute heart of what we do.  We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

Clarion Gaming Digital have recently implemented Dynamics 365 across the business, delivering a core technology platform with services including marketing automation, CRM, digital experiences and ERP functionality to drive growth and revenue.

The Dynamics 365 Finance Support Engineer is responsible for the day-to-day administration of the Dynamics 365 platform with a focus on the Dynamics Finance. The role includes tasks such as user support, system configuration, user management, and supporting the project team in the on-going roll-out of Dynamics 365 across Clarion. The Support Engineer will also work with the Finance team to develop and implement new processes and procedures.

Key Responsibilities

• Provide technical support to business users of Dynamics 365 Finance, addressing their issues promptly and effectively.
• Answer and resolve support requests, ensuring timely and accurate solutions to maintain system functionality.
• Train and onboard new users to the Dynamics 365 Finance platform, ensuring they are comfortable and proficient in using the system.
• Manage batch processes, including identifying and troubleshooting failed processes to ensure seamless operations.
• Review M365 updates, incidents, and vulnerability reports with the team, coordinate necessary updates, and document changes as required.
• Perform regression testing on Microsoft releases and internal developments to ensure system stability and performance.
• Administer Lifecycle Services to keep Dynamics 365 Finance updated and running efficiently.
• Review data quality and manage imports/exports of data via the Data Management Framework to ensure data integrity.
• Collaborate with internal stakeholders to design and implement improvements and enhancements to the system.
• Produce and revise training materials for new features and releases to keep users informed and proficient.
• Administer Azure DevOps pipeline releases to streamline deployment processes and maintain system integrity.

Requirements

Knowledge, Skills & Behaviours

• Proven experience in the implementation or administration of Dynamics 365 Finance and Supply Chain Management.
• MB-300 Dynamics 365 Core Finance and Operations certification is desirable, showcasing a strong foundation in the platform.
• Results-oriented and self-motivated to deliver high-quality work and achieve project goals with excellence.
• Passion for continuous learning and development, staying updated with the latest trends and advancements in Dynamics 365.
• Ability to lead and develop trusted relationships with key stakeholders, fostering a collaborative working environment.
• Strong requirements gathering skills with demonstrable experience to accurately capture and address business needs.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/) 

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees