Credit Controller

Salary: Dependent on experience and skills

Contract type: Permanent, part-time (3 days a week – flexible hours)

Location: Redhill, Surrey

Reports to: Credit Control Manager

Who We Are

Quartz is a leading organiser of B2B exhibitions and conferences as well as a publisher of market-leading business magazines and directories that truly support the industries they serve.

Quartz Group encompasses three companies: Quartz Business Media Ltd, Quartz Business Events Ltd, and Quartz Sequoia Events. The industries that Quartz currently serves include; Aluminium, Cleaning & Hygiene, Physical Activity, Glass, Oils & Fats, Steel, Tobacco, Vaping and Sustainable Manufacturing.

Our Values

We are more than just a workplace; we offer a vibrant community fuelled by a “family-like” ethos.

Our core values - trust, integrity, passion and teamwork – are the driving force behind everything we do, together with a relentless “can-do” attitude, an unwavering determination to succeed, and an unyielding focus on prioritising our customer’s needs. 

Our Offer

Working at Quartz is an exceptional opportunity for ambitious and passionate individuals. Our entrepreneurial business model creates an exciting and fast-paced environment where every idea is valued. We offer a supportive atmosphere perfect for career growth, with a professional yet flexible working environment that encourages and rewards hard work and commitment.

We have a hybrid working arrangement, with 3 days in our office in Redhill and 2 days working from home. Alongside this, we offer the option to choose your preference in working hours; 8am-4pm, 8.30am-4.30pm or 9am to 5pm, to what better suits you.

Not only that, but we are proud winners of the Exhibition News Awards “Employer of the Year” for 2024!

Our culture is second to none, with a friendly and approachable team waiting to welcome you! To hear from our team on what makes Quartz so great, visit our website: Quartz Business Media | Our people & culture (quartzltd.com).

The Role

We are seeking a dynamic Credit Controller to join our team. This diverse role primarily involves pursuing outstanding payments via telephone and email. The ideal candidate will be confident in making a high volume of international calls and achieving set tasks daily.

Additionally, responsibilities can include reconciling bank and client accounts and assisting with month-end reconciliations. An understanding of Sage software is desirable but not essential.

As part of the Credit Control team, you will play an important role in helping our Accounts team operate as our business continues to grow.  You will be assisting in managing customer accounts to help maximise cash collection ensuring all debts for new and existing customers are collected in line with the company’s policies and the payment terms agreed.

We are looking for a forward thinking, tenacious and ambitious individual with a real passion for Finance and Credit Management. The successful candidate will demonstrate a professional approach whilst also displaying the highest level of accuracy and use their skills and knowledge to improve efficiency within the department.

Core Responsibilities

• Daily Duties: Perform credit control duties as instructed by the Credit Control Manager.
• Data Management: Working closely with our Credit Control Manager to ensure all customer details are correct and inputted into the accounts system.
• Query Handling: Deal with account-level queries and disputes effectively, maintaining high quality in all scenarios and escalating to our Credit Control Manager as required.
• Account Management: Basic reconciling of accounts.
• Invoicing: Adding PO numbers and resending copy invoices.
• Trade Journals: Marking up trade journals for invoicing.
• Customer Liaison: Actively liaising with customers to ensure payment is going to be made.
• Debt Collection: Collecting debts under the instructions of our Credit Control Manager and in accordance with company policy. Proactively working through aged debtor lists to highlight potential problem customers.
• Team Collaboration: Working with our Credit Control Manager to ensure all sales teams are inputting orders correctly into the system.
• Strong Output: Ensure high levels of care and customer satisfaction regarding the sector.
• Admin Support: Support with any other daily tasks as guided by our Credit Control Manager, to ensure the functionality and coordination of the department’s activities.
• Ad-hoc Duties: Undertake any other duties as requested.

Key Skills

• Accounts Knowledge: A good understanding of Sage and invoice finance facilities.
• Development Opportunities: Keen to spot opportunities to improve the service you offer, confident in highlighting ways to continuously develop.
• Technology: Proficient in using technology and software tools, including Microsoft Office (Word, Excel, PowerPoint) and a CRM.
• Analytical Skills: Analytically minded to assess credit worthiness and to manage outstanding debts.
• Collaboration: Ability to work effectively as part of a team and collaborate across departments to resolve invoice and payment issues.
• Communication: Exhibit strong communication skills – both written and verbal.
• Organisation: Able to demonstrate strong organisational skills and an excellent attention to detail is key.
• Pressure Handling: Ability to thrive in a fast-paced environment and remain calm under pressurised situations.
• Professional Standards: Professionalism and an overall positive attitude.
• Flexibility: Able to accommodate extended working hours as needed around key show times.

Experience

• Experience: Proven experience in a credit control role or similar (essential).
• Education: Educated to degree level/qualification is a bonus, but not mandatory.

Interested in this position?

Please send your CV and a cover letter to careers@quartzltd.com. We look forward to hearing from you!