Customer Success Executive (JR101293)

Description

At Clarion, our people are at the absolute heart of what we do.  We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

With exciting growth plans driving the digital side of our Gaming business, we’re seeking a standout Customer Success Executive to join our ambitious team and help shape the future of this dynamic industry. This is a rare opportunity to become part of a thriving, fast-evolving company within a highly lucrative and social sector. Plus, you'll be working with a business backed by Blackstone, one of the world’s top global investment firms.

We take pride in our portfolio of industry-leading events and comprehensive digital marketing services under three powerhouse brands: ICE (International Casino Exhibition), iGB (iGaming Business), and iGBA (iGB Affiliate). Our flagship event, IGBA London, draws over 7,000 attendees each year, making it the largest trade show in the iGaming affiliate space. This is bolstered by IGBAffiliate.com and an array of digital marketing services. But we’re far from complacent—we’re always innovating, expanding, and striving to deliver unparalleled experiences for our customers.

This is your chance to be part of a vibrant company with a strong vision and the tools to transform the industry.

Key Responsibilities:

• Seamless Campaign Delivery: Work closely with the Marketing, Content, and Sales teams to flawlessly execute client campaigns - ensuring they’re delivered on time, within budget, and at a level of quality that keeps clients coming back for more.
• Strategic Forecasting & Reporting: Provide precise reporting, forecasting, and pacing to help the business hit its financial targets, working hand-in-hand with the Head of Campaigns to ensure success.
• Drive Customer Growth: Build strong, lasting relationships with existing clients by deepening your understanding of their goals, messages, and success metrics—boosting year-over-year retention and increasing their spend.
• Pipeline & Resource Management: Oversee client project pipelines, efficiently managing resources to meet deadlines and exceed client expectations.
• Lead Client Kick-Offs: Run smooth and organized client kick-off processes, ensuring all objectives are clearly communicated, and resources are allocated for optimal project delivery.
• Spot Opportunities for Growth: Identify upsell opportunities and collaborate with the Sales team to increase client investment and expand partnerships.
• Data-Driven Insights: Keep client data up-to-date and track progress meticulously within our delivery system to ensure full visibility and smooth operations.
• Relationship Building & Delivery Excellence: Be the cornerstone of our delivery process, fostering strong client relationships, and ensuring every aspect of delivery is executed flawlessly and efficiently.

Requirements

Knowledge, Skills & Behaviours:

• Proven expertise in customer success or account management, with experience of building strong, long-term client relationships.
• Exceptional project management skills, excelling in planning, organization, and resource allocation to ensure successful project execution.
• Strong relationship-building capabilities, fostering collaboration with clients and internal teams for mutual success.
• Customer-centric focus, with a deep understanding of client objectives and the ability to prioritize efforts to exceed expectations.
• Energetic and proactive approach, consistently driving growth, success, and identifying new opportunities for improvement.
• Data-driven mindset, with the ability to accurately track, analyse, and act on data for informed decision-making.
• Resilient and adaptable, thriving in a fast-paced environment, responding to challenges with flexibility and positivity.
• Expertise in B2B marketing and advertising, with the ability to guide customers through complex strategies and campaigns.
• Exceptional communication and interpersonal skills, capable of engaging in high-level conversations and delivering strategic insights.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/) 

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees