Operations Assistant - 6 Month Fixed-Term Contract (JR101041)

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business, then we want to hear from you.

The Opportunity

Clarion Gaming are looking for the event industry’s next rising star to join our team in delivering a portfolio of world class exhibitions which serve as the number one global platform for the gaming world to do business. Watch what we do create here.

Join our live events Operations team as we deliver a vibrant B2B portfolio that showcases the tech innovation in the Gaming industry. You will be joining at an exciting time as we are preparing to move our flagship shows ICE and iGB Affiliate to Barcelona for the very first time. Olé!

The role of the Operations team is to bring the show to life and as our Operations Assistant you will be assigned a variety of tasks to help contribute towards doing that. Collaborating with the wider Operations team as well as the other Clarion Gaming departments, you will learn who our customers are, what they expect and what we do to try and surpass their expectations.

Our team fosters a learning environment where you are encouraged to grow your confidence and skills. We value diversity, honesty, collaboration, and diligence.

Key Responsibilities:

• Leading the management of our customer fulfilment records (SpEx master). Ensuring that any new entries or changes are correctly logged and reflected in our associated web- based platforms (eZone and Manual)
• Liaising with external parties to ensure they have the latest and more accurate records.
• Leading floorplan and SpEx master audits alongside the Sales and Marketing teams.
• Liaising with clients and partner associations to ensure their participation requirements will be met.
• Undertaking supplier or venue research based on briefs from the wider team.
• Designing and ordering branded merchandise and team clobber.
• Supporting our Marketing team with the setup of the official event Apps.
• Ensuring all amendments and updates are made to the Exhibitor Technical Manual and Contractor Zone are made in a timely fashion.
• Owning the setting-up and distribution of onsite resources, WhatsApp chats & staff handbook.
• Drafting official customer and contractor notices/announcements to be distributed onsite at the events.
• Supporting the Operations Executives with preparing international freight shipments.
• Supporting the Operations team with day-to-day admin such as supplier setup and the raising of POs.
• Proactively completing ad-hoc tasks assigned to you by the Head of Operations.
• Contributing to the Operations team meeting their strategic objectives for the events.

Key Responsibilities:

• Leading the management of our customer fulfilment records (SpEx master). Ensuring that any new entries or changes are correctly logged and reflected in our associated web- based platforms (eZone and Manual)
• Liaising with external parties to ensure they have the latest and more accurate records.
• Leading floorplan and SpEx master audits alongside the Sales and Marketing teams.
• Liaising with clients and partner associations to ensure their participation requirements will be met.
• Undertaking supplier or venue research based on briefs from the wider team.
• Designing and ordering branded merchandise and team clobber.
• Supporting our Marketing team with the setup of the official event Apps.
• Ensuring all amendments and updates are made to the Exhibitor Technical Manual and Contractor Zone are made in a timely fashion.
• Owning the setting-up and distribution of onsite resources, WhatsApp chats & staff handbook.
• Drafting official customer and contractor notices/announcements to be distributed onsite at the events.
• Supporting the Operations Executives with preparing international freight shipments.
• Supporting the Operations team with day-to-day admin such as supplier setup and the raising of POs.
• Proactively completing ad-hoc tasks assigned to you by the Head of Operations.
• Contributing to the Operations team meeting their strategic objectives for the events.

Knowledge, Skills & Behaviours:

• You are excited to learn about events and get a peek behind the scenes.
• You want to learn and develop your skillset by being exposed to a broad range of experiences.
• You love being extremely organised and can juggle a variety of tasks.
• You are keen to demonstrate your ownership of your assigned duties.
• You hold yourself accountable and always do your best.
• You are proactive and take the initiative to when problem solving.
• You are ready to be coached on being obsessed with positive customer journeys and experiences.
• You have a sharp eye for detail.
• You have good communication skills and can do so verbally and in writing.
• You are confident interacting with a diverse range of people.
• You want to make data-driven decisions and challenge assumptions.
• You are able to travel with us.
• You want to work with a team recognised throughout the industry: be part of the team nominated for Best Ops Team at the Exhibition News Awards and learn through osmosis from our 3 Exhibition News 30 Under Thirty winners.

Values:

The Gaming team is a group of enthusiastic individuals driven by the following values:

We love the unexpected:

• We’re adventurous and willing to try new things
• We embrace and drive change
• We aim to surprise and delight

We’re open and happy to share:

• We engage with stakeholders outside the event
• We build sharing communities
• We embrace others’ ideas

We’re committed to caring:

• We take personal responsibility to get things done
• We always think about every step of the experience
• We strive to understand and meet customers’ needs

We continuously learn:

• We actively seek inspiration from all quarters
• We constantly strive to improve what we do and how we do it
• We help learning lead to growth

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees